Contact our support team by email and learn when to expect a reply.

<p id="isPasted">We are here to help! If you have any questions about your order, or need to reach out to us about general queries, you can fill out our <a href="https://support.testmyfoodsensitivity.com/en-US/contact">contact form</a>, or email our team at <a href="mailto:info@testmyfoodsensitivity.com">info@testmyfoodsensitivity.com</a>.</p><p>Our normal business hours are:</p><ul><li>Monday through Thursday, from 9:30 am to 4:30 pm (GMT/BST)</li><li>Friday, 9:30 am to 1 pm (GMT/BST)</li></ul><p>If you need to contact us outside of these hours, our live chat is open 24/7 with advice from our helpful assistant Atlas. Otherwise, we&apos;ll aim to get back to you within 2 business days.</p><p>Please be adviced that our team is located in the UK, an that our office is closed during UK holidays.</p>

How do I contact customer support?

If you are a UK customer and have ordered a physical test kit or a health test, you can track your order on your Order Status page. Once your order has been dispatched, we'll send you an email that contains a tracking link with information about your

<h2 id="tracking-the-status-of-a-physical-test-kit-or-health-test">Tracking the status of a physical test kit, or health test</h2><p>If you are a UK customer and have ordered a physical test kit or a health test, you can track your order on your <a href="https://account.testmyfoodsensitivity.com/orders">Order Status</a> page. Once your order has been dispatched, we&apos;ll send you an email that contains a tracking link with information about your order.</p><p><br></p><h2 id="tracking-the-status-of-a-digital-test">Tracking the status of a digital test</h2><p>If you are a non-UK customer, or have ordered a digital test, no physical test kit will be sent to you. Please look for more information on how to submit your test in your order confirmation email.</p><p><br></p><h2 id="tracking-the-status-of-the-test">Tracking the status of the test</h2><p>If you&apos;d like to track the status of your test, you can use the status tracker below to find out where your testing process is.</p><p><br></p><style>
  .order-status__wrapper {
      align-items: center;
      display: flex;
      /*font-family: "Open Sans", sans-serif;*/
      height: 100%;
      margin: 0 auto;
      text-align: center;
      justify-content: center;
  }
  .order-status__wrapper a {
      color: #277B7C;
  }
  .order-status__wrapper--left {
    align-items: center;
    display: flex;
    flex-flow: column wrap;
    justify-content: center;
    padding: 1rem;
    width: 100%;
  }
  .order-status__wrapper--left img {
    margin-bottom: 1rem;
    max-width: 300px;
  }

  .order-status__wrapper--left form {
    display: flex;
    flex-flow: column;
    width: 400px;
  }
  .order-status__wrapper ul {
    list-style: none;
    padding-inline: 0;
  }
  
  @media screen and (max-width: 749px) {
    .order-status__wrapper--left form {
      width: 100%;
    }
  }
  .order-status__wrapper--left form  p {
    /* color: rgba(0,0,0,1); */
    font-size: 0.8rem;
    margin: 0;
    margin-bottom:1.5rem;
    padding: 0;
    text-align: center;
  }
  .order-status__wrapper input[type="text"] {
    border: 1px solid #d3d3d3;
    border-radius: 5px;
    margin-bottom: 0.5rem;
    padding: 1rem;
  }
  .order-status__wrapper input[type="submit"], .order-status__wrapper button {
    background: #277B7C;
    border: 1px solid #277B7C;
    border-radius: 5px;
    color: #fff;
    font-size:1.2rem;
    margin-bottom: 1rem;
    padding: 1rem;
  }

  .order-status__wrapper p {
      font-weight: normal;
      margin-bottom: 1rem;
  }
  .order-status__wrapper p.copyright {
      font-size: 0.8rem;
      font-weight: bold;
  }
  .order-status {
      align-items:flex-start;
      color: rgba(0,0,0,0.2);
      display: flex;
      font-size: 0.8rem;
      font-weight: 500;
      justify-content: space-between;
      list-style-type: none;
      margin:0;
      margin-top: 2.5rem;
      max-width: 350px;
      padding: 1rem;
      position: relative;
      width:100%;
      min-width: 260px;
  }
  .order-status__detail {
    display: none;
    opacity: 0;
    position: relative;
    transition: all 1s;
    padding-top: 1rem;
  }
  .order-status__detail.show {
    display: block;
    opacity: 1;
    transition: all 1s;
  }
  .order-status.order-status-awaiting-submission li:first-child{
      color: rgba(0,0,0,1);
  }
  .order-status li {
      padding-top: 2rem;
      position: relative;
  }
  .order-status li:before {
      background-color: #dfdfdf;
      border-radius: 50%;
      content: "";
      display: block;
      height: 30px;
      position: absolute;
      width: 30px;
      top: -24px;
      left: 50%;
      transform: translate(-50%, 0);
      z-index:10;
  }
  .order-status li:after {
      background-color: #dfdfdf;
      content: "";
      display: block;
      height: 8px;
      position: absolute;
      width: 100%;
      top: -12px;
      left: 62%;
  }
  .order-status li:last-child:after {
      display: none;
      width: 0;
  }


  .order-status.order-status-awaiting-sample li:first-child, .order-status.order-status-awaiting-sample li:nth-child(2){
      color: rgba(0,0,0,1);
  }
  .order-status.order-status-awaiting-submission li:first-child:before {
      /* animation: pulseOpacity 1.5s ease-in-out infinite; */
      border: 6px double  #399a72;
      background: #fff;
      top: -24px;
  }
  .order-status.order-status-awaiting-sample li:first-child:after, .order-status.order-status-awaiting-sample li:first-child:before {
      background-color: #399a72;
  }

  .order-status.order-status-awaiting-sample li:first-child:before {
      background: #399a72 url(checkicon.png);
      background-size: 25px;
      background-repeat: no-repeat;
      background-position: center;
  }
  .order-status.order-status-awaiting-sample li:nth-child(2):before {
      /* animation: pulseOpacity 1.5s ease-in-out infinite; */
      border: 6px double  #399a72;
      background: #fff;
      top: -24px;
  }
  .order-status.order-status-received-sample li:first-child:after,  .order-status.order-status-received-sample li:nth-child(2):after {
      background-color: #399a72;
  }
  .order-status.order-status-received-sample li:first-child:before, .order-status.order-status-received-sample li:nth-child(2):before {
      background: #399a72 url(checkicon.png);
      background-size: 25px;
      background-repeat: no-repeat;
      background-position: center;
  }
  .order-status.order-status-received-sample li:nth-child(3):before {
      /* animation: pulseOpacity 1.5s ease-in-out infinite; */
      border: 6px double  #399a72;
      background: #fff;
      top: -24px;
  }
  .order-status.order-status-processed-sample li:first-child:after, .order-status.order-status-processed-sample li:nth-child(3):after, .order-status.order-status-processed-sample li:nth-child(2):after {
      background-color: #399a72;
  }
  .order-status.order-status-processed-sample li:first-child:before, .order-status.order-status-processed-sample li:nth-child(2):before, .order-status.order-status-processed-sample li:nth-child(3):before {
      background: #399a72 url(checkicon.png);
      background-size: 25px;
      background-repeat: no-repeat;
      background-position: center;
  }
  .order-status.order-status-processed-sample li:nth-child(4):before {
      /* animation: pulseOpacity 1.5s ease-in-out infinite; */
      border: 6px double  #399a72;
      background: #fff;
      top: -24px;
  }
  .order-status.order-status-completed li:first-child:after, .order-status.order-status-completed li:nth-child(2):after, .order-status.order-status-completed li:nth-child(3):after, .order-status.order-status-completed li:nth-child(4):after{
      background: #399a72 ;
  }
  .order-status.order-status-completed li:first-child:before, .order-status.order-status-completed li:nth-child(2):before, .order-status.order-status-completed li:nth-child(3):before, .order-status.order-status-completed li:nth-child(4):before, .order-status.order-status-completed li:nth-child(5):before{
      background: #399a72;
      background-size: 25px;
      background-repeat: no-repeat;
      background-position: center;
  }

  .order-status.order-status-received-sample li:first-child, .order-status.order-status-received-sample li:nth-child(2), .order-status.order-status-received-sample li:nth-child(3){
      color: rgba(0,0,0,1);
  }
  .order-status.order-status-processed-sample li:first-child, .order-status.order-status-processed-sample li:nth-child(2), .order-status.order-status-processed-sample li:nth-child(3), .order-status.order-status-processed-sample li:nth-child(4){
      color: rgba(0,0,0,1);
  }
  .order-status.order-status-completed li:first-child, .order-status.order-status-completed li:nth-child(2), .order-status.order-status-completed li:nth-child(3), .order-status.order-status-completed li:nth-child(4),  .order-status.order-status-completed li:nth-child(5){
      color: rgba(0,0,0,1);
  }
  .order-status li:last-child::after {
      display: none!important;
  }

  /**Popups */
  .overlay {
    position: fixed;
    top: 0; left: 0;
    width: 100%; height: 100%;
    background: rgba(255, 255, 255, 0.8);
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease;
    z-index: 1000;
  }

  .popup {
    /* font-family: "Open Sans", sans-serif; */
    border: 2px solid #000;
    position: fixed;
    top: 50%; left: 50%;
    transform: translate(-50%, -50%);
    background: white;
    padding: 0;
    border-radius: 2px;
    box-shadow: 0 0 15px rgba(0, 0, 0, 0.4);
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease;
    z-index: 1001;
    min-width: 350px;
    max-width: 500px;
  }
  .popup__content {
      font-size: 0.9rem;
      padding: 1rem;
  }

  .popup__content a {
      color: #277B7C;
  }

  .popup h2 {
    margin-bottom:1rem;
    margin-top: 0;
  }

  .close-btn {
    float: right;
    cursor: pointer;
    font-weight: bold;
  }

  .open-btn {
    margin-top: 50px;
  }

  /* Active class to trigger fade-in */
  .overlay.active,
  .popup.active {
    opacity: 1;
    visibility: visible;
  }

  @keyframes pulseOpacity {
      0% {
          opacity: 1;
      }
      50% {
          opacity: 0.8;
      }
      100% {
          opacity: 1;
      }
  }

  .loading-overlay {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(255, 255, 255, 0.8);
    display: flex;
    justify-content: center;
    align-items: center;
    z-index: 9999;
  }

  .loading-box {
    padding: 20px 40px;
    background-color: #277b7c;
    color: #fff;
    font-size: 1.2rem;
    border-radius: 8px;
    box-shadow: 0 0 10px rgba(0,0,0,0.2);
  }

  .loading-overlay.hidden {
    display: none;
  }

  @media all and (min-width: 600px) {
    .order-status__wrapper--left {
      padding: 2rem;
      width: 100%;
    }
    .order-status li:after {
      width: 90%;
    }
    .order-status {
      max-width: 600px;
      padding: 1rem;
      position: relative;
      width:100%;
      min-width: 560px;
    }
    /* .order-status__wrapper--left form {
      width: 400px;
    } */
  }
</style><div class="order-status__wrapper"><div class="order-status__wrapper--left"><h3 id="check-your-order-status-below">Check your order status below.</h3><form id="jsonForm">&#xA0;<input type="text" id="orderNumber" name="orderNumber" required> <button type="submit" class="size-style button button--primary" id="testTrackerBtn">Submit</button></form><div class="order-status__detail" id="order-status-wrapper"><div id="loadingOverlay" class="loading-overlay hidden"><div class="loading-box">Fetching your Results...</div></div><p>Your Order number is currently:</p><ul class="order-status" id="statusList"><li>Awaiting Submission</li><li>Awaiting Sample</li><li>Received Sample</li><li>Processing Sample</li><li>Completed</li></ul></div></div></div><script>
  document.addEventListener('DOMContentLoaded', function () {
  const form = document.getElementById('jsonForm');
  const output = document.getElementById('jsonOutput');
  const loadingOverlay = document.getElementById('loadingOverlay');
  const wrapper = document.getElementById("order-status-wrapper");

  

  form.addEventListener('submit', function (e) {
    e.preventDefault();
    loadingOverlay.classList.remove('hidden'); // Show loading

    const orderNumberVal = document.getElementById('orderNumber').value;
    const formData = new FormData(this);

    
    loadingOverlay.classList.remove('hidden'); // Hide loading
    wrapper.classList.add('show');
    fetch('https://www.hometolab.com/status_tracker.php', {
      method: 'POST',
      body: formData
    })
    .then(async response => {

      const contentType = response.headers.get("content-type");
      if (contentType && contentType.includes("application/json")) {
        const data = await response.json();
        const statusText = data.body.OrderStatusText;

        let statusClass = '';
        switch (statusText) {
          case "Awaiting Submission": statusClass = "awaiting-submission"; break;
          case "Awaiting Sample": statusClass = "awaiting-sample"; break;
          case "Received Sample": statusClass = "received-sample"; break;
          case "Processed Sample": statusClass = "processed-sample"; break;
          case "Completed": statusClass = "completed"; break;
          case "On Hold": statusClass = "on-hold"; break;
          case "Cancelled": statusClass = "cancelled"; break;
          case "Refunded": statusClass = "refunded"; break;
        }

        if (statusClass !== '') {
          const el = document.getElementById("statusList");
          el.className = 'order-status';
          el.classList.add("order-status-" + statusClass);
          loadingOverlay.classList.add('hidden');
          wrapper.classList.add('show');
        }
      } else {
        const text = await response.text();
        console.warn('Non-JSON response from server:', text);
        output.textContent += `\n\nServer response (not JSON):\n${text}`;
      }
    })
    .catch(error => {
      loadingOverlay.classList.add('hidden'); // Ensure it's hidden even on error
      console.error('Error sending data:', error);
    });
  });
});

  let modalClick = document.getElementsByClassName('openModal');
  modalClick[0].addEventListener('click', (e)=> {
      e.preventDefault();
      document.getElementById("overlay").classList.add("active");
    document.getElementById("popup").classList.add("active");
  })
  function openPopup(e) {
  e.preventDefault();
      console.log('popup opened');
    
  }

  function closePopup() {
    document.getElementById("overlay").classList.remove("active");
    document.getElementById("popup").classList.remove("active");
  }

  document.getElementById("orderNumber").addEventListener("click", function() {
    const wrapper = document.getElementById("order-status-wrapper");
    wrapper.classList.remove('show');
  });

  /**GA Event**/
  document.getElementById('testTrackerBtn').addEventListener('click', function() {
    // Send event to Google Analytics 4
    if (typeof gtag === 'function') {
      gtag('event', 'tracker_button_clicked', {
        event_category: 'button',
        event_label: 'Tracker Button Clicked',
        value: 1
      });
      console.log('GA event sent: Test Tracker Click');
    } else {
      console.warn('gtag function not found. GA might not be initialized.');
    }
  });
</script><h2 id="cannot-find-your-order-number">Cannot find your order number?</h2><h3 id="where-to-find-your-order-number">Where to find your Order Number</h3><p>Your order number will be in your Order confirmation email and begin with the prefix <strong>TMFS-</strong>.</p><p><img src="https://attachments.gorgias.help/VvEzB7NBMXr7beky/hc/1QNmd2Yb8DR79XA0/2026090112-5573b37b-36a6-48bf-b1e1-2ae014137981-order-confirmation-email.png" style="width: 432px;" class="fr-fic fr-dib"></p><p><br></p><h3 id="cannot-find-your-order-confirmation-email">Cannot find your order confirmation email?</h3><p>No problem, please contact our <a href="https://support.testmyfoodsensitivity.com/en-US/articles/contact-us-439875">customer service team</a> where our friendly team will be able to provide you with an up to date status of your order with us.</p>

How do I track my order?

Need help? Complete the form below, and our friendly support team will get back to you as soon as possible.

Home

Contact Us

Test My Food Sensitivity

Contact us at Test My Food Sensitivity through our customer service team! If you need any help, we’re here to help!

Are the tests scientifically validated?

Do you offer blood testing or IgG testing?

How accurate is the test?

How does the hair testing process work?

Is this a medical test?

What is included in the test?

What technology do you use?

What is the difference between blood and hair testing?

About Our Tests

Can I send dyed or treated hair?

How do I send my hair sample?

How much hair do I need to send?

What if I have no head hair?

What if my sample gets lost?

Where is my sample processed?

Sending Your Sample

Can I cancel my order?

Do you offer refunds on unused kits?

How do I request a refund?

What if I don’t feel better?

What if I purchased through a third-party site?

What is your money-back guarantee?

Guarantee & Refunds

Where are your laboratories located?

Company & Processing

My results show a sensitivity to gluten, wheat, barley, or rye. Does this mean I have coeliac disease?

With a barley sensitivity, does that mean I need to avoid all gluten as well?

I have a known allergy to an item. Why is this not showing on my sensitivity test results?

Do you test for coeliac disease? / Why did my coeliac disease not show on the results?

My results show a sensitivity to noodles. What kind of noodles?

I have a gluten sensitivity. Can I still eat oats?

The test results show a sensitivity to E901 beeswax (yellow and white). Is this in honey?

The results show a rye bread sensitivity. What about wheat?

With a soy sauce sensitivity, do I need to avoid all soy products?

I have a sensitivity to A-Lactalbumin or B-lactoglobulin. Is this lactose or all dairy?

If I have a sensitivity to cranberry, pineapple, apple, or orange, can I still eat the fruit whole?

I have shown a sensitivity to mint.

Can I have olive oil if I have shown a sensitivity to olives?

Does the metals testing show how much metal is in my body?

I have a sensitivity to ale, vodka, lager, beer, or red wine. Does this mean all alcohol?

E330 Citric Acid: Does this mean all Citric Acid, including what naturally occurs in fruits and vegetables?

Grains such as wheat, rye, barley, or oats are listed in non-food items. Does this mean I cannot eat them?

How often do you recommend taking the test?

I am lactose intolerant, but this has not shown on your test.

I am lactose intolerant. Can I have goatâ€™s milk?

I have shown a sensitivity to Ascorbic Acid. Does this mean I canâ€™t have Vitamin C?

I have a sensitivity to pineapple but an imbalance in bromelain. How do I get bromelain into my diet?

I have my results back. What do you recommend next?

I have shown a sensitivity to dairy or milk. What alternatives are there?

If I remove dairy from my diet, how will I get calcium?

If I have a gluten sensitivity, what can/canâ€™t I eat?

What symptoms will my sensitivities cause?

A male customer has female hormones on the test report.

My known hormone issue is not on the report.

Why am I gassy and bloated after changing my diet?

Do I have the hormones or imbalances mentioned in high or low quantities?

Does a sensitivity to milk or cheese mean a sensitivity to all dairy products?

Does "wheat-ground" mean any products with wheat in them, or just items like flour?

Does a sensitivity to condensed milk refer to all types of milk?

Is Ascorbic acid Vitamin C?

Does a sensitivity to Ascaris parasite mean I have this parasite?

My hormone result says [hormone] is high. What does this mean?

Does sensitivity to an E-number/additive mean I have to remove these foods from my diet?

If I have a sensitivity to cauliflower, shouldn't I have a sensitivity to kale, broccoli, and cabbage since they are related?

Does a sensitivity to cotton mean the fabric or the thread?

If someone is pregnant, can they still do a hair test?

I have a bad reaction around dogs, but this was not picked up on the test. Is this normal?

Does one have to consume the food before testing to find out if they are sensitive to it?

I am vegetarian, and meat has shown up on my test as a sensitivity. How can this be?

I have shown an imbalance of a gut/digestive item. How can I help this?

How can I treat an imbalance of bile salts?

How can you test gut biome and hormonal imbalances with just a hair sample?

Would a Melatonin imbalance affect sleep?

What if Triiodothyronine indicates an imbalance?

If I need to avoid peanuts, does this mean all nuts (like pistachios) or just peanuts?

I have shown a sensitivity to button mushrooms. Is it just this type or all mushrooms?

I have shown a sensitivity to Farina secalis cerealis. Does this mean all rye products?

I have shown a sensitivity to bees. Is this the same as an allergy?

I have shown a sensitivity to dairy. Does this include eggs?

I have shown a sensitivity to brown sugar. Does this include other sugars, molasses, or syrups?

I have a sensitivity to apple trees. Does this mean I cannot eat apples?

What is meant if a person has a sensitivity to wheat (a cereal grain) and spelt?

If my results say rye bread, can I eat other bread?

What is the accuracy of the hair sensitivity test?

What is the metric or scale for the nutritional imbalances on the hair test?

Escherichia Coli (E. Coli) has shown on my gut biome testing. How can I rebalance this? I thought E. Coli was bad.

If a customer is sensitive to Atlantic Salmon, do they have to avoid all salmon products?

If a customer is sensitive to E440 Pectin (amidated pectin), does this include the fruits themselves?

Is salicylic acid in the nutrient deficiency Vitamin B11?

My results show a sensitivity to eggs. Should I avoid egg whites?

The report shows Yellow and Green Bell Peppers. Can I eat Orange Peppers?

My results show Soya Bean. Does this mean I canâ€™t have Tofu?

My results show Tofu. Does this mean I canâ€™t have Soya Bean?

My client has an Oestradiol imbalance on her results. How can she help balance this?

The report suggests a sensitivity to gluten, yet brown or white bread are not listed. Why?

Clementines have come up. Will I be ok with oranges?

Earl Grey Tea with Bergamot Oil came up. Would I be sensitive to bergamot oil on its own?

Ham came up in the report. Would this include bacon?

Maize - would this include corn?

Is Penicillium the same as penicillin?

I had a test come back with a sensitivity to candida. Does this mean I have an overgrowth?

Yogurt - do I need to cut out dairy?

Lactoferrin - is this still lactose or dairy?

Coconut oil - can I still have coconut water?

White wine has come up. Are white grapes ok?

What do Digestive Health items cover?

How to improve Elastase?

Brown Bread (Wheat Flour) / Granary Bread - should white flour and wheat be avoided?

Where 'wheat' is listed as a sensitivity, is it purely wheat, not gluten? Can I replace it with other non-wheat grains that contain gluten (like barley, spelt, rye)?

What will my report include?

How long will results take?

Results

If a pet is sensitive to grouse meat, does it mean they are sensitive to chicken and other meats?

When it says on the pet report they have a sensitivity to beef, is this cooked or raw beef?

Is it ok to test a pet sample if they have been sprayed with colloidal silver or are on low-dose steroids?

My dog has mineral imbalances for foods I feed her every day (like liver and eggs). How is this possible?

Pets